Is shipping an additional cost?
Yes we outsource all deliveries of our delicious chocolates to our shipping partners. They have been working with us for many years and and experts in the handling and shipping of our delicate confections.
Why are delivery charges high?
In order to make sure they get the products to you in time and in perfect condition we pay them for this service, and charge you accordingly.
Our chocolates are packed and shipped using state-of-the-art, temperature sensitive shipping materials to ensure their safe delivery.
Can you ship to multiple addresses?
No, we ship to one address in one order. If you wish to send it to multiple addresses you need to place the order the respective number of times.
Can you ship internationally?
Unfortunately we cannot ship our chocolate to international destinations however we can also package our chocolate for you in a way that you can take them with you on your flight no matter how far the destination.
How do you ensure the chocolates arrive in good condition considering the sensitive nature of chocolates?
Our chocolates are packed and shipped using state-of-the-art, temperature sensitive shipping materials to ensure their safe delivery. During cooler months, the chocolates can be shipped via courier for lower costs, however chocolates shipped during warmer seasons need to be delivered using our courier service provider packed in an insulated styrofoam container with ice packs. This additional packaging is also one of the reasons why delivery charges are high.
Can I use a separate shipping and billing address?
You can also have a separate Billing and Shipping address if you want to send the chocolates to someone else as a gift. You can place your order from anywhere in the world for delivery all across Pakistan. For eg. If you’re ordering from the US – your billing address can be USA and delivery address can be Lahore.
How many days does it take to deliver?
Karachi – It takes 1-2 days for delivery in Karachi
Nationwide – It takes 2-3 days for delivery in other cities.
Can you deliver on a specific time of the day?
No, you can choose your delivery date e.g 21st of March but you cannot choose a delivery time.
Can online orders be customized?
No, online orders CANNOT be customized. If you want to place a custom order you need to visit our outlets or call on our respective outlet numbers.
Outlet numbers mentioned in Contact Us section of the website
Which cities do you deliver to?
At this time we are delivering to the following 10 cities – Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad, Silakot, Hyderabad, Peshawar, Quetta
Which cities do you deliver Cakes to?
Cakes are only delivered in Karachi as our Patisserie is located in Karachi where the cakes are made fresh daily. As cakes are a sensitive product – currently we only deliver them in the city we are located in to ensure maximum freshness.
Which cities do you deliver Chocolates, gift boxes and hampers to?
We deliver to the following 10 cities – Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faislabad, Silakot, Hyderabad, Peshawar, Quetta.